Job Description:

Summary: Maintain an atmosphere of confidentiality and professionalism when greeting patient within the Behavioral Health department. Ascertain the patients and directs them accordingly. Ensures smooth flow of patients to a provider.

SPECIFIC DUTIES AND RESPONSIBILITIES: All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA)

• Responsible for receptionist functions including greeting, checking- in and checking-out clients, answering telephone, scheduling appointments, as needed, maintaining professional front desk area.
• Verify patient’s demographics and financial information.
• Enter encounter data into EPM system including group scheduling.
• Prepare fee tickets, complete charge entry, and scan appropriate documentation into NextGen system.
• Reconcile encounters with kept appointments. Assure that all encounters are processed in a timely manner. Follow up on "outstanding" encounters
• Handle cash, collect co-pays and reconcile payments daily.
• Ensure that front desk area is stocked with appropriate inventory (e.g. UDS material, intake packages).
• Provider coverage at BH sites as needed
• Any other duties as assigned.

Experience and Skills:

Qualifications:

• Excellent interpersonal and telephone communication skills.
• Knowledge of behavioral health terminology and coding.
• Proficient with computer and capable of utilizing NextGen Electronic Practice Management System effectively.

Education and/or Experience:

• High school diploma or Business Institute Certificate or two years relevant experience.

Physical Requirements and Work Environment:

The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the manual dexterity sufficient to operate phones, computers and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. This person must have the ability to travel as required to work with staff.